Support

App: CosplayAI | Updated: April 6, 2026

Need help with CosplayAI? Contact support and include details about the issue so we can help faster.

CosplayAI uses server-side AI image generation from one portrait photo and one anime reference image. Generation time can vary depending on demand, infrastructure availability, and input quality.

Contact Support

Email: valitov.azamat.m@gmail.com

For faster help, include:

A short description of the issue
What happened vs. what you expected
Approximate time the issue happened
A screenshot or screen recording, if possible
Your device model and iOS version, if relevant

Common Issues

Generation is taking a long time

Generation runs on remote servers, so processing time can vary. You can check the current status in the app's history screen.

Generation failed

Failed generations may be refunded as credits based on service outcome and app logic. If your credit balance does not update correctly, contact support.

Results do not look right

For better results, use a clear, well-lit portrait with a visible face and choose an anime reference image with a strong, readable pose and costume direction.

I cannot upload a photo

Make sure CosplayAI has access to your camera or photo library in iOS Settings. If permission was denied earlier, you may need to re-enable it manually.

Purchases and Credits

CosplayAI sells consumable credits for AI image generation through Apple In-App Purchase.

Each generation currently costs 20 credits
Current packs may include Starter, Creator, and Pro credit options
Payments are processed by Apple
CosplayAI does not store your payment card information
Credits are consumable and used per generation

If you were charged by Apple and have a billing issue, you can contact Apple through Report a Problem.

If the issue is a credit balance mismatch inside the app, contact CosplayAI support using the email above.

Generation History and Deletion

CosplayAI includes in-app deletion and generation-related content may also be deleted automatically after about 3 days based on current app behavior.

If you deleted content in the app and still need help, contact support with enough detail for us to investigate.

Privacy Requests

For privacy-related questions or requests, email valitov.azamat.m@gmail.com.

Please include enough detail to identify your request. If available, include any relevant app identifier or details from the affected generation so we can investigate faster.

Response Time

We aim to respond within a few business days. Response time may vary depending on request volume.

Push Notification Help

Not receiving notifications?

Check iOS Settings > Notifications > CosplayAI and make sure notifications are enabled
Make sure Focus mode, Low Power Mode, or notification settings are not suppressing alerts
Confirm internet connection and try reopening the app once

You can still view generation status in your history even if notifications are disabled.

If notifications still do not arrive, contact support at valitov.azamat.m@gmail.com.