Support
Need help with SongClip? Contact support and include details about the issue so we can help faster.
Contact Support
Email: valitov.azamat.m@gmail.com
For faster help, include:
- A short description of the issue
- What happened vs. what you expected
- Approximate time the issue happened
- Whether the issue involved song generation, video generation, credits, download, sharing, or notifications
- A screenshot or screen recording, if possible
- Your device model and iOS version, if relevant
Common Issues
Generation is taking a long time
Generation runs on remote servers, so processing time can vary. Song generation and video generation have different processing times. You can check the current status in the app's projects or history screen.
Generation failed
Failed generations may be refunded as credits based on service outcome and app logic. If your credit balance does not update correctly, contact support.
Song result does not match my prompt
For better results, use a clear song description, choose a focused style, and add lyrics when you want more control over vocals. Very broad or conflicting prompts may produce less predictable results.
I cannot create a video clip
Video generation requires a completed song, a selected song excerpt, and an image for the video step. Make sure the song has finished processing and any required media permissions are enabled.
I cannot upload an image
Make sure SongClip has access to your camera or photo library in iOS Settings. If permission was denied earlier, you may need to re-enable it manually.
Purchases and Credits
SongClip sells consumable credits for AI song and video generation through Apple In-App Purchase.
- Song generation currently costs 10 credits
- Video generation currently costs 30 credits
- Current packs may include Starter, Creator, and Pro credit options
- Payments are processed by Apple
- SongClip does not store your payment card information
- Credits are consumable and used per generation
If you were charged by Apple and have a billing issue, you can contact Apple through Report a Problem.
If the issue is a credit balance mismatch inside the app, contact SongClip support using the email above.
Projects, History, and Deletion
SongClip includes project and history views for generated songs and video clips. In-app deletion may be available for generation-related content.
If you deleted content in the app and still need help, contact support with enough detail for us to investigate.
Privacy Requests
For privacy-related questions or requests, email valitov.azamat.m@gmail.com.
Please include enough detail to identify your request. If available, include any relevant app identifier, project details, or information from the affected song or video generation so we can investigate faster.
Response Time
We aim to respond within a few business days. Response time may vary depending on request volume.
Push Notification Help
Not receiving notifications?
- Check iOS Settings > Notifications > SongClip and make sure notifications are enabled
- Make sure Focus mode, Low Power Mode, or notification settings are not suppressing alerts
- Confirm internet connection and try reopening the app once
You can still view generation status in your projects or history even if notifications are disabled.
If notifications still do not arrive, contact support at valitov.azamat.m@gmail.com.